And the winner is...

I apologize for the delay in selecting a winner of the Heidi give away. I've been away and feeling sick and severely lacking in sleep. Apparently only 4 people were even interested enough to leave a comment. Poor Heidi. She's such a happy go lucky little girl that she probably wouldn't get hurt feelings. So, the winner, chosen at random is Dana! (although it certainly would have been fun to mail something off to Belgium) My next order to Amazon is going out this week and Heidi will be included. Interestingly, I'm also ordering a set of flower flashcards by the same designer as the bird cards I featured from Dana's baby's room a while back.

I had a rough day at work. The call volume was high, so I could hardly get anything fun done (for myself). Imagine that. Actually working hard at work. Here is an account of the strangest part of my work day.

Deaf caller is signing that he took a driver's permit test back in 2004, but had some delays and blah blah blah ...never got around to taking the actual test. I decided to voice, "I dropped the ball". At the time, I thought it was a fitting interpretation. Well, the person on the phone was bi-lingual and had a strong accent. She says, "WHO DROPPED A BOMB?"

Oh dear Lord...I couldn't decide if I should faint or laugh or roll my eyes. I could just imagine the FBI being called; her office being closed down and a huge search for a "bomb". I quickly corrected her, and decided to speak CLEARLY and SIMPLY for the rest of the conversation. I wish that particular conversation had improved, but incredibly it went downhill fast. Too many bi-lingual, tri-lingual people on one phone conversation and there's bound to be confusion. After 20 minutes of frustration, I asked to be switched out and let my supervisor take over the call. Have I mentioned before that I love where I work? :)